Follow us

Search

RIGHT OF WITHDRAWAL

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must contact us
(EzeEyes, Osterstrasse 39, 30159 Hannover, info@ezelashes.com)
inform us of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or e-mail).
To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

Consequences of cancellation

If you withdraw from this contract, we have made all payments to you that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than 14 days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the 14 day period has expired.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.

 

RETURNS AFTER CANCELLATION AND WITH COMPLAINT

Please note the following general information for returns:

Clarification: The observance of the information is not a prerequisite for the effective exercise of the right of withdrawal in accordance with the section "Withdrawal".

Please avoid damage or contamination of the goods. If possible, the goods should be sent back to the seller in the original packaging with all accessories. If the original packaging is no longer in your possession, another suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to damage due to defective packaging.

Please note that we can only refund unopened products!
You don't have permission to register
X